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RETURNS & EXCHANGE

RETURN & EXCHANGE

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Lynda Rahim Beauty purchase, we realize there are times that you may need to return a product. If you need to return your product, please review the information below.

– Return must be made within 30days of your receipt date for a refund.

– Merchandise must be in its original, unopened and unused condition.

– We regret that we do not refund original shipping costs with the return.

– Please note on the front side of your receipt or packing slip the reason for your return.

– Please mail your return product to :

Lynda Rahim Kuala Lumpur Sdn. Bhd.

251 Jalan Maarof, Bangsar Baru,

59100 Kuala Lumpur.

– You will be responsible for the return shipping and handling charges, which will not be refunded, unless you received damaged merchandised (see Damaged Products Policy)

– Please make sure to record your tracking number because we cannot issue refund until our office confirms receipt of the return merchandise. We are not responsible for lost packages.

– All returns will be credited to the original credit card used at the time of purchased.

– Returns will be processed within 1-2 weeks of our office receiving your item.

– Please allow at least 2 billing cycles for the credit adjustments to appear on your credit card statements.

Only items purchased on www.lyndarahimbeauty.com may be accepted for a return.

Please contact customer service with any question by email at info@lyndarahimbeauty.com or by phone at 012-278 7597 / 03 – 2095 8882

 

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damage or unused. If you will need to exchange your product, please review the information below.

– We accept exchange on items purchased on lyndarahimbeauty.com only up to 30 days after the original purchase.

– Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what items(s) to exchange.

– If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

– You will be responsible for the return shipping & handling charges which will not be refunded.

– Ship your exchange to us at :

Lynda Rahim Kuala Lumpur Sdn. Bhd.

251 Jalan Maarof, Bangsar Baru,

59100 Kuala Lumpur

Please contact customer service with any question by email at info@lyndarahimbeauty.com or by phone at 012-278 7597 / 03 – 2095 8882


DAMAGE POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for replacement. Items will not be replaced after 30 days.

Please contact customer service with any question by email at info@lyndarahimbeauty.com or by phone at 012-278 7597 / 03 – 2095 8882 and we will respond with the appropriate return and/or exchange instruction.